Monday, December 8, 2014

Providing Tech Help with Windows Problem Steps Recorder - PSR.exe

     In Windows 7 and 8 there is a neat utility called the Windows Error Reporting Problem Steps Recorder. It will record the actions from your desktop and allow you to share them with people. To launch the recorder, go to the start menu and in the search programs and files box type: psr.exe

     You will then see psr.exe pop up. Click it to launch the program. You will see that there is Start Record and Stop Record. When you want to begin capturing your steps hit Start Record. When finished, hit stop record. You'll be asked for a name to save the files which will be in a .zip file. When finished, you can navigate to where you saved the .zip file and open it. The file within the .zip file will included all of the steps that were recorded along the way with pictures of each.

     This is a great little utility for helping someone with their computer. You can record yourself running a program or Windows utility and then save it and pass it onto someone else that is having trouble. That way they can follow the steps that you took exactly to remedy the issue they're having.

     Be sure to check it out and see what uses you can come up with!

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